Unfortunately we cannot accept on-line orders shipping outside the continental US. We will accept international orders by phone and fax at the following numbers:
TEL: 858.650.3586 FAX: 858.650.3502
Accepted Payment Methods
We accept Visa, MasterCard, American Express, Paypal and Paypal Credit.
Sales tax is applicable on orders shipped to addresses in the state of California. The rate of sales tax for California residents is 7.75%. California state law requires that we charge sales tax on the full amount of the merchandise. Shipping charges will not be taxed.
We will ship all orders that are placed on weekdays within 24 to 48 hours. Orders that are placed on the weekend will ship the following Monday. If there is a special promotion running, orders may be delayed. Ground shipments may take anywhere from 2 to 6 days in the continental US. We ship from San Diego, CA.
Tracking Your Order
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This shipping confirmation will include the tracking number for your package. If you have ordered a subscription box, you will not receive a shipping confirmation or tracking number. You should expect to receive your subscription box in 5-7 business days.
Your satisfaction is important to us. We want you to be satisfied with every item you purchase from elum. We will accept returns for 30 days from delivery date. If you wish to return or exchange an item for any reason, please contact us at 858.650.3586 and we will give you an RMA number. The item must be in its original packaging, in its original box and have the packing slip included for credit (retail orders do not require packing slip). The Customer is responsible for return shipping and insurance on returns except when defective or the incorrect products are sent. Refunds will be issued upon return of the product in good condition and should appear on your credit card statement within 7 to 14 days.
Clearance, Sale and Specials are not returnable. These are final sale items.
Credits will be credited to the credit card used for the purchase.
Your privacy is of major concern to us. The Elum website collects information for internal purposes only. All of the information that you provide will be kept confidential and used to support your experiences with elum. Personal information is collected during the registration and order process. We ask for your name, address, e-mail address, phone number and customer preferences, as well as other similar personal information that is needed to place an order with us. e-mail addresses are used only to deliver requested information. You may request to receive information about various products or promotions. Only elum will send you these direct mailings and you will have the option to ìunsubscribeî at any time. The information we collect on this site will not be shared or sold to any other outside party.
Elum has created this statement in order to demonstrate our firm commitment to security and privacy. The following discloses our information gathering and dissemination practices for this website: www.elumdesigns.com
Customer Contact Information
Our site's eCommerce application asks customers for contact information. We will use this contact information to send products and information about our company to our customers. We will only send promotional information if you have indicated that you want to receive it. We do not share this information with any other company or organization.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. When you purchase products through our web site, all of your contact and credit card information is secured through Secure Sockets Layer (SSL) and the secure protocol HTTPs. We use GeoTrust for our certificates.