FAQ


International orders

Unfortunately we cannot accept on-line orders shipping outside the continental US. We will accept international orders by phone and fax at the following numbers:

TEL    858.650.3586       FAX     858.650.3502

 

Accepted Payment Methods

We accept Visa, MasterCard and American Express.

 

Sales Tax

Sales tax is applicable on orders shipped to addresses in the state of California. The rate of sales tax for California residents is 8.75%. California state law requires that we charge sales tax on the full amount of the merchandise. Shipping charges will not be taxed.

 

Shipping

We will ship all orders that are placed on weekdays within 24 to 48 hours. Orders that are placed on the weekend will ship the following Monday. Ground shipments may take anywhere from 2 to 6 days in the continental US. We ship from San Diego, CA.

 

Tracking Your Order

You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This shipping confirmation will include the tracking number for your package.

 

Return Policy

Your satisfaction is important to us. We want you to be satisfied with every item you purchase from elum. We will accept returns for 30 days from delivery date. If you wish to return or exchange an item for any reason, please contact us at 858.650.3586 and we will give you an RMA number. The item must be in its original packaging, in its original box and have the packing slip included for credit. The Customer is responsible for return shipping and insurance on returns except when defective or the incorrect products are sent. Refunds will be issued upon return of the product in good condition and should appear on your credit card statement within 7 to 14 days.

Clearance, Sale and Specials are not returnable. These are final sale items.

Credits will be credited to the credit card used for the purchase.

 

Privacy Policy

Your privacy is of major concern to us. The elum website collects information for internal purposes only. All of the information that you provide will be kept confidential and used to support your experiences with elum. Personal information is collected during the registration and order process. We ask for your name, address, e-mail address, phone number and customer preferences, as well as other similar personal information that is needed to place an order with us. e-mail addresses are used only to deliver requested information. You may request to receive information about various products or promotions. Only elum will send you these direct mailings and you will have the option to ìunsubscribeî at any time. The information we collect on this site will not be shared or sold to any other outside party.

 

Security Statement

Elum has created this statement in order to demonstrate our firm commitment to security and privacy. The following discloses our information gathering and dissemination practices for this website: www.elumdesigns.com

 

Customer Contact Information

Our site's eCommerce application asks customers for contact information. We will use this contact information to send products and information about our company to our customers. We will only send promotional information if you have indicated that you want to receive it. We do not share this information with any other company or organization.

 

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. When you purchase products through our web site, all of your contact and credit card information is secured through Secure Sockets Layer (SSL) and the secure protocol HTTPs. We use GeoTrust for our certificates.

 

- CONTACT  -

6195 CORNERSTONE COURT E :  SUITE 101 :  SAN DIEGO,  [ ca ] 92121

You may reach our customer service representatives from 9am - 5pm PST, Monday through Friday

TEL    858.650.3586

FAX     858.650.3502

TOLL-FREE     800.536.ELUM           

  

   |  email

 

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